Respect for Consumers
Tenet: Interpreters demonstrate respect for consumers.
Guiding Principle: Interpreters are expected to honor consumer preferences in selections of interpreters and interpreting dynamics, while recognizing the realities of qualifications, availability, and situation.
Illustrative Behavior - Interpreters:
4.1 Consider consumer requests or needs regarding language preferences, and render the message accordingly (interpreted or transliterated).
4.2 Approach consumers with a professional demeanor at all times.
4.3 Obtain the consent of consumers before bringing an intern to an assignment.
4.4 Facilitate communication access and equality, and support the full interaction and independence of consumers.
A few things came to mind. One is learning not to take it to the heart when a consumer wants a different interpreter. It's okay. We don't have to be everything to everyone. Two, sadly I have heard people actually say "We're in Utah, everyone uses signed English". This bugs. I've seen interpreters use the form their comfortable with and not at all what is most accessible to the consumer. Lastly, I think in certain environments, we can get to lax and let things like chatting with our team take over paying attention to the deaf students needs.
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